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Medium Support No Longer Allows Submitting New Support Requests Via Email

  • 1 min read

Here’s what to do if you need help.

Yesterday morning, I noticed that my earnings for March 2022 haven’t been calculated correctly.

So I sent an email to Medium’s Support for help.

Within a few seconds, I received an email with the subject line:

How to contact Medium Support

I was confused. This wasn’t the usual automatically generated email thanking us for our request.

This was new.

❌The bad news:

  • Medium Support no longer allows submitting new support requests via their email address yourfriends@medium.com.

✔️The good news:

If you need to contact Medium’s support team…

  • Click Submit a request underneath a suggested article (!) to open a ticket
  • Pick a topic that best matches your query to inform Medium’s Support.

💁🏻I’d love to hear your feedback!

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